CustomerThink

Are Your Salespeople the Problem?

I was consulting some senior executives at a company recently and they told me that they have failed to hire any successful ...
Opinion
CustomerThinkOpinion

Will AI Kill or Rule Humanity?

AI safety has made headlines recentlywith plenty of speculation so best to start with the realities: Will AI kill humanity or take over humanity in the next 5 years? No. Can curre ...
CustomerThink

Roughly 80% of Marketing, Engineering, and IT Leaders Say Manual Validation Is Blocking AI at Scale

Pantheon’s State of the Web 2026 report finds AI sped up content and code creation, but the systems built to review, govern, and ship that work haven’t kept pace. SAN FRANCISCO – September 30, 2026 – ...
CustomerThink

Nearly Half of Younger Buyers Will Trust a Brand Less by the Time the Holidays End, Validity Research Finds

The report finds that an entire generation of buyers will end the holiday season with less trust in the brands that email them — and that volume, not content, is the biggest reason why. The findings ...
CustomerThink

Luware Introduces NimbusOne Client Following Microsoft Unify Certification

Luware Nimbus is Luware’s cloud contact center platform for Microsoft Teams. Its new Luware NimbusOne client lets agents work directly in their CRM or in a customizable agent desktop. Microsoft has ...
CustomerThink

Playing Dumb Is a Dumb Sales Strategy — Until You Know When to Stop

Salespeople love to talk about playing dumb. They heard it in a training room, repeated it in a sales meeting, and now they ...