Many businesses are using social media sites to improve customer service. — -- When a Stanley Cup broadcast suddenly went black in late April, many Comcast subscribers simply scooted to Twitter ...

Most marketers know that Twitter works as a platform for engagement and brand awareness for consumer and media brands, but not so many are harnessing Twitter’s full potential as a brilliantly ...

Those who primarily use Twitter on their mobile device are 1.2 times as likely to engage daily than average users and 58 per cent access the platform several times a day, research from the social ...

Tension: Twitter built its empire on short, asynchronous text; Spaces flips the script to live, unedited audio—rewarding agility and vulnerability while punishing the old “schedule-and-forget” ...