Q. Documenting instructions for my clients and staff is a frustrating process. Using the Windows Snipping Tool, editing each image in Microsoft Paint, and adding it to a Word document is a time sink.

You promise yourself you’ll “clean up the docs later.” Then a new hire Slacks you at 10:47 p.m. asking how deployments work.

Document the processes by creating a template for the process documentation guide that includes the following items: scope statement, applicability matrix, product lines impacted, process roles ...

I kicked off the first job of my career with a live shadowing session. I sat behind a slightly more experienced colleague, frantically taking notes and hoping to get the answers I needed to perform in ...

As cyber threat intelligence grows as a field, assisting everyone from SOC analysts to C-suite executives, threat intel teams can benefit from process documentation and best practices. These concepts ...