I wasn't sure what forum to best put this, but I figure here's as good as any.<BR><BR>What ticket tracking software do people like for helpdesk/support? the big need is that it needs to be able to ...

Martin LaMonica is a senior writer covering green tech and cutting-edge technologies. He joined CNET in 2002 to cover enterprise IT and Web development and was previously executive editor of IT ...

A customer trouble ticketing (help desk) is an assistance resource to solve a customer query. Companies often provide customer support using email, website, and/or telephone. The importance of ...