I'm the Training Manager in a great firm. I have developed and delivered customer service training, communication skills training and several other courses, but now I have a new and bigger challenge.

Laura is a freelance writer specializing in small business, ecommerce and lifestyle content. As a small business owner, she is passionate about supporting other entrepreneurs and sharing information ...

The transition from individual contributor to manager is significant and requires essential skills. Suddenly, your focus expands from crushing your own tasks to empowering and guiding a whole team.

What skills do first-time managers most need? It's a question as old as the field of management itself. New managers are often thrown into the job without much preparation. Source: Cottonbro Studio / ...