Too many luxury brands overinvest in classic techniques and scripted approaches to upgrade their selling ceremonies while overlooking the most powerful sales tool: confident and empowered sales teams.

Imagine being a pianist. You know the sheet music perfectly; you have practiced every note over and over again; you know exactly when to speed up and when to slow down. But the moment you step in ...

One of the grandest forms of self-deception is the belief that using communication techniques will help you connect in an intimate relationship. In the first part of this post, “ Don’t Worry about ...