9 Reasons a Hosted IVR Beats Managing Your Own System Your email has been sent If you provide customer service over the phone, you need an IVR system. Discover why a hosted IVR can save time, cut ...

IVR Pricing Is Erratic, But it Can Work in Your Favor Your email has been sent IVR pricing gets more complex as your needs get more advanced. Here’s how to avoid being blindsided by rising IVR costs.

Nortel this week announced an interactive voice response (IVR) server that could help midsize firms deploy customer service features found in the largest call centers. The Media Processing Server (MPS ...

Moving 800-number IVR infrastructure from on-prem to host, increasing percentage of self-resolved calls, while keeping in-house control of application changes. The Synapse Group is a Stamford, CT, ...

IVR is an automated voice system and allows providers to create complex menus that callers can navigate using their telephone keypad or spoken commands. IVR is mainly used for billing or customer ...