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How to Build Connection With Customers on Substack

In February, Lauren Sudeyko launched her Substack newsletter, marking the start of her public journey to build her wellness brand, Sleep or Die. “Welcome to the first edition of the Sleep or Die ...
Entrepreneur

Can AI Really Make Customers Trust You More Than Humans Can?

Discover how to use AI and customer data ethically to strengthen trust, loyalty and long-term business growth. Learn practical ways to scale personalization and connection without sacrificing your ...
CMS Wire

The New Rules of Customer Loyalty: Connection Over Convenience

Empathy builds trust. Loyalty grows when brands understand customer needs through real conversation and insight. Consistency creates advocates. Reliable, thoughtful experiences repeated over time turn ...
Forbes

How Starbucks Is Using Data And AI To Deliver Joy And Connection To Its Customers

Forbes contributors publish independent expert analyses and insights. Randy Bean is a noted Senior Advisor, Author, Speaker, Founder, & CEO. How does a venerable American brand known for creating the ...
Forbes

5 Steps For Building An Online Brand That Connects With Customers And Compels Action

Adam Petrilli is a reputation management expert and CEO at NetReputation.com, an award-winning Online Reputation Management (ORM) firm. Building a successful brand requires visibility, communication, ...