I spent the majority of my high school and college years as a Market Research Interviewer — i.e., telephone survey girl. And now my husband is a Customer Relations Specialist in his company’s ...

"Your service sucks! Can't you do anything right?" shouted Jeff, his voice laced with frustration. He had demanded to have a new water dispenser sent over to replace the one that had malfunctioned, ...

AI has been helping CX agents in many ways. Now it promises to help them relieve some of the stress of dealing with angry customers. Softbank Group’s telecom arm developed an AI tool which softens the ...

Can i get an Ai model that automatically calls my isp tech support every time it rains? That's how often my connection goes all funky, and someone (or a something Ai) contacting them about how ...